Complaints and Comments

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Introduction

If you're reading this, you're thinking about lodging a complaint.  Before you do, it's important to try to focus on the key issues of the complaint to avoid confusion and to ensure it is dealt with as swiftly as possible.

You should use our online Complaint form when you believe we have:

• Not done something we should have
• Done something wrong
• Taken too long to do something
• Been unfair or acted inappropriately

The complaints process is not a way to appeal against a decision simply because you do not agree with it.  This applies particularly to decisions relating to Planning Applications and Housing and Council Tax Benefit.  If you are unhappy with a decision, you should ask the Service concerned to tell you what appeal procedures there may be to allow you to challenge the decision.

If your complaint is about an incident of discrimination, please contact us directly, with your concerns.

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How to complain about Hastings Borough Council

Straight from our You Tube Channel this video tells you everything you need to know about making a complaint:

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Data Protection

Please read our Privacy Policy before contacting us in any way from this site.

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Contact Information

Please contact us for further information or advice on any matter relating to Complaints and Comments.

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